Processing Time

Most in-stock orders placed before 12:00 PM Eastern ship the same business day (Mon-Fri excluding holidays). Custom vehicle-specific kits, which are configured and programmed to your vehicle before shipping, may take up to 2 business days to process.

Carriers & Service Levels

We ship via a mix of major carriers (USPS, UPS, and FedEx) and select the final carrier based on cost and delivery time. At checkout, you choose your preferred service level (e.g., Ground, Priority) — we then route your package with the carrier best able to meet that speed at the lowest cost. Shipping rates are calculated live at checkout based on your address and selected service level.

Free Shipping

We offer free shipping on remotes and orders of $100 or more, shipped via ground service to addresses in the continental United States. This offer does not apply to Alaska, Hawaii, or international orders.

International Shipping

We ship internationally via UPS or DHL. International orders may be subject to customs fees, import duties, and taxes assessed by the destination country, which are the responsibility of the customer and are not included in the order total.

Special Order & Backordered Items

Special order items typically require up to 5 business days of handling time, as they depend on shipment from our vendor. Backordered items ship on a variable timeline depending on restock date; we’ll do our best to keep you informed if your order is affected.

Lost or Damaged Packages

Once a package leaves our facility, claims for lost or damaged shipments are handled directly through the carrier. Contact us if you need help filing a claim.

Questions?

Email [email protected] or call 706-395-KICK (5425)