This policy applies to all purchases made from AutoCircuits LLC, doing business as KICKY RIDE.
30-Day Return Window
Customers may request a return within 30 days from the date the order is received. Return requests submitted after 30 days from delivery will not be accepted.
Return Authorization Required
All returns must be authorized by our customer support team before the item is shipped back. Returns sent without prior authorization may be refused and returned to sender. CLICK HERE TO CONTACT US
Return Shipping Responsibility
Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels under any circumstances.
Condition of Returned Items
Products must be returned in like-new condition and include all original packaging, accessories, components, hardware, manuals, and documentation. All returned items are inspected upon receipt, and serial numbers are verified against the original order and must match exactly. Items with mismatched serial numbers will not qualify for refund or replacement.
Restocking Fees and Deductions
Approved refunds are subject to a restocking fee of up to 15% for reasons including but not limited to mistaken purchase or buyer’s remorse. Additional deductions may apply for missing components or accessories, damaged parts, or products not returned in like-new condition. The total deduction amount will be determined after inspection.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method via Stripe, minus any applicable restocking fee or deductions described above, and are processed within 5 business days of approval. Please allow additional time for the refund to post to your account, as this depends on your bank or card issuer.
Shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping cost we incurred to ship your order will be deducted from your refund.
Resolution Determination
AutoCircuits LLC reserves the sole right to determine whether a return will be resolved by replacement or refund. Resolution decisions are made after inspection and verification of the returned product.
Non-Compliance
Returns that do not comply with this policy may be rejected or subject to additional fees.
Contacting Customer Support
To initiate a return request, please contact our customer support team with your order number and product details. Return authorization instructions will be provided upon approval. CLICK HERE TO CONTACT US